In today's multi-channel world, where eService support solutions are becoming increasingly popular, live chat customer service provides a great opportunity for improving the customer experience.Benefits of live chat customer service includes:
Increased Productivity - With live chat customer service software, your customer care agents can engage in multiple chats, making your online eService channel more cost-effective than the phone. Additionally, by delivering live chat functionality to your customers, you eliminate frustrating back-and-forth email exchanges that can jeopardize the customer experience.
Business Growth - Statistics show that providing real-time contact opportunities improves revenue growth. When your potential customers initiate a live chat session in the pre-sales stage, your agents are presented with great up-selling opportunities.
Improved Conversion Rates - Ensure that your eService customers don't abandon their online transactions because of website navigation problems, by providing them with real-time online communication when they need it most.
Increased Customer Retention - By empowering your customers to choose their preferred method of communication, you ensure they stay satisfied. With live chat customer service software, you can deliver immediate and accurate answers to customer questions and issues.
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2 comments:
I do agree with you Louise and I think we should do something similar to this ;) what do you think :D
Thank you ;-)
I am very keen on this point, and im confident that applying this feature will increase productivity and also customer satisfaction...
As booking numbers increase such a feature can help the customer care team reach our clients quickly and professionally, instead of emailing back and forward, or trying to get connection on Skype to a client in China (example)....
I only see the positives in this feature, and i have asked metwally to look through his papers to come up with a solution :-D
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